First things first, read up on our Terms and Agreement and FAQ to know and understand what is covered.

It is your responsibility to read and check the terms before you purchase.

Warning No Bogus Buyer

Make sure that you are a 100% sure when submitting your order, Double Check each infos that key in on the order form. When ask for your complete name and complete address, give that and only that.
Rush shipping will not be accepted. Give us at least 2-3 days to process your orders depending on our shipping dates.
Holidays and weekends are not included as part of delivery period.
Once the form is submitted, we have a “Strictly NO Cancellation & NO Change Orders’ policy.”
LIVEPILLOW has the right to post Joy Reservers & Bogus Buyers Facebook Account and I.D. on every social media platforms that we have.
Those who will be listed as bogus buyer/joy reserver cannot purchase from the shop for at least 90 days.

In any case that we shipped the wrong item or the buyer received a wrong parcel, the buyer has the right to return the item and the shop is oblige to replace the item if and only if;

  • Not used/swatched/pressed.
  • Not broken by the receiver.
  • Product must be in its original packaging.
  • Refunds will be processed within 3 business days.
  • Return Shipping Fee will be shouldered by the buyer.

For returns, any item that exceeded for more than 7 days from the day it was shipped will not be accepted.

If the item doesn’t meet the qualifications for return, the shop has the right to not replace the item.

Once a package is dropped off to our courier (LBC / J&T) for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. The item’s arrival will depends on the courier, please be advised that each parcel is subject for delay, depending on the shipment volume (Ex. Peak Seasons / Typhoon / etc). In cases of damages and or delay caused by the shipping courier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. In any circumstances that your package is delayed, please do also contact the courier.

Livepillow will not be liable for any delay of the shipment, damage, or lost packages by our courier LBC / J&T. Please understand that these are beyond our control. Once your item/s is shipped, we no longer have any control on how the courier handles, manages, and sent out packages. For any complain, contact the courier directly.

Livepillow shall collect non-identifiable information from our website visitors in order to track and serve relevant content to users. We only collect personal information which are voluntarily submitted by our website visitors. Information provided are kept secure and submitted to our communications teams for proper handling.

We assure you that any information you communicate to us is protected. Our website is Google Certified safe and secured using SSL Encryption.

Inquiries sent through our website will be stored in a secured system environment. Since email is not entirely safe, we will not include confidential account information. A Customer Service Representative will get in touch with you should we require other information.