PRIVACY POLICY

Last Updated: June 11, 2026

First things first, please read and understand this Privacy Policy before using the Livepillow® website, services, and digital tools. By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

ABOUT LIVEPILLOW®

Livepillow® is a Philippine-based company that provides customized pillows, personalized gifts, bedsheets, comforters, souvenir products, and related services through its website, online platforms, and digital tools.

We are committed to protecting your privacy and ensuring the security of your personal information.


DEFINITIONS AND KEY TERMS

For this Privacy Policy:

Cookies – Small files stored on your device that help improve website functionality, remember preferences, and provide analytics information.

Device – Any internet-connected device such as a computer, smartphone, tablet, or similar device used to access Livepillow® services.

IP Address – A unique number assigned to devices connected to the internet that may be used to identify the general location of a connection.

SSL Encryption – Secure Sockets Layer technology used to help protect information transmitted between your browser and our website.

Personal Information – Information that identifies, relates to, describes, or can reasonably be associated with an individual.


INFORMATION COLLECTION AND USE

For a better experience while using our services, we may collect certain personally identifiable information, including but not limited to:

The information we collect may be securely stored and processed by Livepillow® solely for order fulfillment, customer support, website functionality, security, and service improvement purposes.

We do not sell your personal information to third parties.


UPLOADED PHOTOS AND DESIGN FILES

Photos, artwork, logos, and files uploaded by customers are used only for:

Customers are responsible for ensuring they have the legal right to use any images, trademarks, logos, or content they upload.


THIRD-PARTY SERVICES

Our website and services may utilize trusted third-party providers for:

These providers may collect limited information necessary to perform their services.

Examples may include Google services, payment gateways, courier providers, and social media platforms.

We encourage users to review the privacy policies of these third-party services.


LOG DATA

Whenever you use our services, we may collect data and information through third-party analytics tools.

This Log Data may include:

This information helps us improve website performance and user experience.


COOKIES

Livepillow® may use cookies and similar technologies to:

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.


SERVICE PROVIDERS

We may employ third-party companies and individuals to:

These third parties may have access to personal information only to perform services on our behalf and are obligated not to disclose or use it for other purposes.


DATA RETENTION

We retain personal information only for as long as necessary to:

When information is no longer required, it will be securely deleted, anonymized, or archived as permitted by law.


SECURITY

We implement commercially reasonable security measures including:

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.


LINKS TO OTHER SITES

Our website may contain links to third-party websites.

If you click a third-party link, you will be directed to that website. We strongly encourage you to review the privacy policies of those websites, as we have no control over and assume no responsibility for their content, privacy practices, or policies.


EMAIL INQUIRIES

Inquiries submitted through our website, email addresses, or contact forms may be stored in a secure environment for customer support and service improvement purposes.

A Livepillow® Customer Care Representative may contact you if additional information is required regarding your inquiry or order.


CHILDREN’S PRIVACY

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that a child has provided personal information, we will promptly delete such information from our records.

Parents or guardians who believe that their child has provided information may contact us immediately.


ACCOUNT DELETION

Registered users may request account deletion through their account settings, where available.

Users may also request account deletion by contacting us at:

support@livepillow.com

Please note that certain information may be retained where required by law, accounting regulations, fraud prevention measures, or legitimate business purposes.


YOUR RIGHTS

Depending on applicable laws, you may have the right to:

To exercise these rights, please contact us using the details below.


CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated revision date. We encourage users to review this Privacy Policy periodically.


CONTACT US

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact:

Livepillow Corporation

Email: support@livepillow.com

Website: https://livepillow.com

Location: Santa Maria, Bulacan, Philippines


By using the Livepillow® website, products, services, and digital tools, you acknowledge that you have read, understood, and agreed to this Privacy Policy.