Frequently Asked Questions
YES. Our store located at C. De Jesus Street, Poblacion Santa Maria, Bulacan. You can easily get the direction by using Waze App or Google Map just type the word “Livepillow” on the search box. you can also direct your queries in our Support Page.
Were open Mon – Sat 8:00AM – 6:00pm (with the exception of National Holidays and Sunday).
Add your final order to the shopping cart. Afterwards, proceed to check out then fill out carefully your shipping details and select your payment method after that click the “Place Your Order Button”.
Once we receive your order, Our team will send an SMS to validate your order.
Our website is Google Certified safe and secured using SSL Encryption.
As indicated to our Terms and Agreement Bogus Buyers and Joy Reservers Profile Information and ID will be posted on every social media platforms that we have.
Please respect the time and effort of our company. If you have no intention to buy, please do not place order.
Those who will be listed as bogus buyer/joy reserver cannot purchase from our stores and our affiliates company for at least 90 days.
So make sure that you are a 100% sure when submitting your order, Double Check each info that key in on the order form.
We accept payment via COD nationwide. Bank Deposit & Money transfer and Paypal
Your Sales Invoice will be send via email.
We typically complete all orders within 2-3 business days
Holidays and weekends are not included as part of business days.
Nationwide delivery schedule are as follows:
3 days within Metro Manila,
5 days for Luzon and
7 days for Visayas and Mindanao
(excluding Sundays, Holidays and natural circumstances beyond one’s control).
* Shipping and handling fee will be shouldered by the buyer.
* The shipping cost may vary depending on -weight and size.
* Items will be shipped only when full payment has been received.
The item’s arrival will depends on the courier, please be advised that each parcel is subject for delay, depending on the shipment volume (Peak Seasons, Typhoon, Flood, etc).
Once a package is dropped off to our courier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of damages and or delay caused by the shipping courier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable in any circumstances that your package is delayed, please do also contact the courier.
We care about how you feel about our product. Every piece of product is given extra attention for quality and packaged with care.
Our pillow are made of a high quality fabric, these 100% Polyester pillows are Soft, Plush, Durable and Easy to Wash with Pillow Insert and has a Zippered Back that facilitates easy removal of the cover.
YES! Please MESSAGE US or call us and raise your concern – and we’ll discuss about it.